Seller Guidelines

Auxilot is open to individual sellers, registered businesses, licensed dealers, estate executors, and institutional sellers. All sellers must meet the following baseline requirements before listing any lot.

• Be at least 18 years of age or the age of majority in your jurisdiction.
• Hold a verified Auxilot account with a confirmed email address and phone number.
• Have completed identity verification (KYC) as prompted during registration.
• Have a valid payment method on file for the collection of seller proceeds.
• Agree to and comply with these Seller Guidelines and the Auxilot Terms of Service.

Auxilot is required to verify the identity of all sellers to comply with anti-money laundering (AML) regulations and to protect the integrity of the platform for buyers.

Documents Required

• National ID, passport, or driver's licence — clear photograph of both sides.
• Proof of address dated within the last 90 days (utility bill, bank statement, or official letter).
• For business sellers: Certificate of Incorporation, trading licence, and authorised signatory documentation.
• For estate or executor sales: Grant of Probate, Letters of Administration, or equivalent legal authority.

The following parties are not permitted to sell on Auxilot under any circumstances.

• Individuals or entities under sanction by any recognised international or regional regulatory body.
• Sellers whose accounts have been previously terminated for policy violations.
• Individuals acting on behalf of a prohibited party without proper legal authority.
• Sellers who have outstanding unresolved disputes or unpaid platform fees.
• Minors, even with parental consent.

Every lot listed on Auxilot must be owned outright by the seller or listed with documented legal authority to sell on behalf of the owner. Listing property, vehicles, or assets to which you do not hold clear title is fraud.

• You hold clear, unencumbered title to the lot — or have written authority from the title-holder.
• For vehicles: you hold the original logbook or can provide a signed authority-to-sell from the registered owner.
• For property: you are the registered owner or hold a notarised power of attorney.
• For estate or company assets: you hold the relevant legal authority (executor, liquidator, administrator).
• For consignment sales: a written consignment agreement is in place and available for inspection if requested.

The lot description is a binding representation of what you are selling. Buyers place legally binding bids based on your description — inaccuracies, whether deliberate or negligent, are your liability.

Required Information

• Full and accurate title including make, model, year, and key specification where applicable.
• Honest condition assessment using Auxilot's standard condition grades (Excellent / Good / Fair / Poor / Salvage).
• All known defects, damage, repairs, modifications, or missing components — without exception.
• Exact dimensions and weight for items where these affect transport or usability.
• Complete provenance information: age, origin, previous ownership, and exhibition or service history.
• Any encumbrances, liens, outstanding finance, or third-party claims on the lot.

What is Not Permitted

• Vague or deliberately ambiguous condition language intended to obscure flaws.
• Speculative valuations, estimated prices, or unverified professional appraisals presented as fact.
• Reproducing manufacturer specifications without confirming they apply to the specific lot being sold.
• Marketing language that overstates condition, rarity, or desirability.

The following categories of items are absolutely prohibited on Auxilot. Attempting to list any prohibited item will result in immediate listing removal and may trigger account suspension.

Absolutely Prohibited

• Illegal firearms, unlicensed weapons, ammunition, and explosives.
• Counterfeit, replica, or fraudulently represented goods of any kind.
• Stolen property or property subject to a criminal investigation.
• Items subject to international trade sanctions or export controls.
• Human remains, body parts, or items derived from protected species under CITES.
• Illegal drugs, controlled substances, and drug paraphernalia.
• Child exploitation material of any kind — zero tolerance, immediate referral to authorities.
• Personal data, identity documents, or financial information belonging to third parties.

Restricted — Pre-approval Required

• Licensed firearms and legally held weapons — valid licence must be submitted before listing.
• Pharmaceutical and medical equipment — regulatory compliance documentation required.
• Vehicles without logbooks — special documentation process applies.
• Lots valued above UGX 500,000,000 — enhanced due diligence and valuation report required.
• Items of cultural heritage or significant historical value — provenance review required.

Auxilot enforces minimum photography standards to protect buyers and maintain the quality of the platform. Listings that do not meet these standards may be rejected or delisted.

• Minimum of 5 photographs per lot — more required for vehicles, property, and equipment.
• All photographs must be of the actual lot being sold — no stock images or images of similar items.
• Images must be clear, in focus, and well-lit.
• The primary image must show the lot clearly against a clean background.
• All known defects must be photographed and visible in the listing.
• No watermarks, promotional text, or contact information overlaid on images.
• No digitally altered images that misrepresent condition or colour.

Sellers have full control over their starting bid and reserve price. Understanding how these interact is essential to running a successful auction.

Starting Bid

The starting bid is the lowest amount a buyer can place as their first bid. It is publicly visible. A low starting bid typically attracts more early bidders and can generate competitive momentum — but it does not obligate you to sell below your reserve.

Reserve Price

The reserve price is the minimum you are willing to accept. It is confidential — buyers see only whether the reserve has been met. If the auction closes without the reserve being met, you are not obligated to sell.

• Reserve prices cannot be changed once the auction is live and the first bid has been placed.
• Auxilot reserves the right to query unrealistic reserve prices and may contact you before publishing.
• Sellers who repeatedly set reserves far above market value and withdraw lots may have listing privileges reviewed.

Buy-Now Price (where offered)

Where the Buy-Now feature is available, the price must be set above the reserve and represents a fixed price at which any registered buyer may purchase the lot immediately, ending the auction.

Once a listing goes live, your ability to edit or withdraw it is intentionally limited to protect bidder trust. Plan your listing carefully before publishing.

• Listings run for a fixed duration selected at the time of creation (3, 5, 7, or 14 days).
• Minor corrections to descriptions (typos, factual errors) may be submitted to listings@auxilot.com within 24 hours of going live.
• Material changes to condition, specification, or included items are not permitted after the first bid has been placed.
• Adding photographs is permitted at any time while the auction is live.
• Withdrawing a lot after bids have been placed requires written justification and may incur a withdrawal fee.

Shill bidding — placing bids on your own lots, or arranging for associates to bid on your lots to artificially inflate prices — is fraud. Auxilot employs automated and manual detection systems to identify bid manipulation.

• Sellers must never bid on their own active lots from any account.
• Sellers must not encourage, instruct, or compensate anyone to place bids on their behalf.
• Family members and associates sharing an IP address or device with a seller must not bid on that seller's lots.
• Placing and then retracting bids to test buyer responses or deter other bidders is prohibited.
• Using multiple accounts to create the appearance of competitive bidding is strictly prohibited.

When an auction closes with a winning bid that meets or exceeds the reserve price, a legally binding contract of sale is formed between the seller and the winning buyer. Completing the sale is not optional.

• Contact the winning buyer within 24 hours of auction close to confirm sale details.
• Provide accurate collection or delivery arrangements as described in the listing.
• Transfer clear, unencumbered title to the buyer upon receipt of full payment.
• Provide all documentation promised in the listing (logbook, title deed, certificates, manuals).
• Ensure the lot matches the description and photographs — condition must not have deteriorated since listing.
• Cooperate with Auxilot's post-sale verification process if requested.

Sellers are responsible for making lots available for collection as stated in their listing. Buyers are responsible for arranging and bearing the cost of any transport or delivery — Auxilot does not operate a delivery service.

• Collection location, access arrangements, and availability window must be stated accurately in the listing before going live.
• Lots must remain available for collection for a minimum of 14 days after auction close.
• Sellers must not obstruct, delay, or add conditions to collection that were not disclosed in the listing.
• Risk of loss or damage to the lot passes to the buyer only upon physical handover — not upon payment.
• Sellers must cooperate with any independent transport or logistics provider engaged by the buyer.
• For large lots (vehicles, machinery, property): access roads, loading facilities, and any equipment needed for removal must be communicated to the buyer clearly before the auction closes.

Auction sales on Auxilot are generally final. However, buyers have the right to raise a dispute if the lot materially differs from its description. Sellers must engage with disputes promptly and in good faith.

Valid Grounds for Buyer Disputes

• Item is materially different from the description or photographs.
• Item has undisclosed damage, missing components, or defects not visible in listing images.
• Title is encumbered, disputed, or cannot be properly transferred.
• Item is counterfeit or not as represented regarding authenticity or provenance.

Seller Response Obligations

• Respond to all dispute notifications within 48 hours of receipt.
• Provide documentary evidence supporting your position if the dispute is contested.
• Cooperate fully with Auxilot's dispute resolution team.
• Where a valid dispute is upheld, refund the buyer in full within 5 business days.

Auxilot charges sellers a commission on the hammer price (the final winning bid) of each successfully completed sale. By listing on Auxilot you agree to these fees.

• Seller's commission is calculated as a percentage of the final hammer price — see the current fee schedule at auxilot.com/fees.
• Commission is deducted automatically from proceeds before disbursement to the seller.
• Listing fees (where applicable) are charged at the point of listing and are non-refundable.
• Additional fees apply for premium listing features: featured placement, reserve price setting, Buy-Now.
• Lots withdrawn after bids are placed incur a withdrawal fee equivalent to a percentage of the highest bid at withdrawal.

Seller proceeds are held by Auxilot in escrow upon buyer payment and released to the seller once handover is confirmed. This protects both parties and facilitates dispute resolution if needed.

Standard Disbursement Timeline

• Buyer completes payment: proceeds enter escrow immediately.
• Seller confirms handover / delivery completion: 24-hour hold begins.
• No dispute raised within 24 hours: funds released to seller's nominated account.
• Total disbursement time from confirmed handover: 1–3 business days depending on payment method.

Holds and Delays

• An active buyer dispute will freeze disbursement until the dispute is resolved.
• Regulatory compliance checks may delay disbursement on high-value lots.
• Sellers with outstanding platform fees may have proceeds offset before disbursement.

Sellers are solely responsible for understanding and fulfilling their own tax obligations arising from sales made on Auxilot. Auxilot does not provide tax advice.

• Income from auction sales may be subject to income tax, capital gains tax, or VAT/GCT in your jurisdiction.
• Business sellers registered for VAT must issue compliant tax invoices to buyers where required by law.
• Auxilot will provide sellers with a transaction statement upon request for tax reporting purposes.
• Sellers dealing in regulated categories (firearms, pharmaceuticals, vehicles) remain solely responsible for compliance with all applicable licences and regulations.
• Cross-border sales may attract import duties or customs obligations — the seller must inform buyers of any known cross-border restrictions at the listing stage.

All communications between sellers and buyers on Auxilot must be conducted through the platform's messaging system. Off-platform communication to circumvent fees or dispute processes is not permitted.

• Respond to buyer pre-auction questions within 24 hours during the listing period.
• Respond to post-auction buyer messages within 24 hours of auction close.
• All communications must be professional, factual, and respectful.
• Do not share personal contact information, external payment links, or requests to transact outside of Auxilot.
• Do not make verbal commitments that contradict or supplement the published listing description.

Auxilot operates a transparent, two-way ratings system. Buyers rate sellers after each completed transaction, and this feedback is publicly visible on your seller profile. Your rating directly affects buyer confidence and your listing visibility.

• Sellers are rated on accuracy of description, communication, and speed of handover.
• Buyers cannot be pressured, incentivised, or threatened to leave positive feedback.
• Negative feedback cannot be removed except where it is demonstrably fraudulent or violates platform policies.
• Sellers may respond publicly to any feedback received — responses must be factual and professional.
• A sustained rating below 3.5 / 5 will trigger a performance review and may result in listing restrictions.

In the course of completing a sale, sellers receive personal information about buyers (name, contact details, delivery address). This information is provided solely for the purpose of completing the transaction and must be handled responsibly.

• Buyer personal data must not be used for any purpose other than completing the specific transaction.
• Do not retain buyer personal data beyond what is necessary for delivery and warranty purposes.
• Do not share, sell, or transfer buyer data to any third party.
• Do not add buyers to marketing lists without their explicit consent.
• Comply with applicable data protection legislation in your jurisdiction (e.g. Uganda's Data Protection and Privacy Act).

Auxilot enforces these guidelines to protect all participants on the platform. The severity of consequences scales with the nature and frequency of the violation.

Minor Violations

• Listing description errors or omissions (first occurrence): listing correction required, no penalty.
• Late response to buyer communications: formal warning issued.
• Failure to provide agreed documentation on time: warning and 48-hour cure period.

Serious Violations

• Repeated description misrepresentation: listing suspension pending review.
• Unexplained lot withdrawal after bids placed: withdrawal fee + formal warning.
• Off-platform transaction solicitation: immediate 30-day suspension.
• Failure to complete a confirmed sale without valid cause: account suspension + buyer compensation from held proceeds.

Critical Violations — Permanent Termination

• Shill bidding or any form of bid manipulation.
• Listing stolen, counterfeit, or fraudulently represented items.
• Identity fraud or submission of false KYC documents.
• Misuse of buyer personal data.
• Listing absolutely prohibited items.
• Any conduct involving criminal activity, harassment, or threat.

Sellers who believe a policy action was applied incorrectly have the right to appeal. Auxilot is committed to fair, transparent enforcement.

• Appeals must be submitted to appeals@auxilot.com within 14 days of the action being notified.
• Appeals must include a clear written explanation and any supporting evidence.
• A senior member of the Trust & Safety team will review all appeals independently of the original decision-maker.
• Appeal outcomes are communicated within 10 business days.
• The appeal decision is final for violations not involving criminal conduct.
• Violations involving criminal conduct are not subject to internal appeal and are referred directly to the appropriate authorities.

These guidelines are updated periodically to reflect changes in legislation, platform capabilities, and market conditions. It is your responsibility as a seller to remain aware of the current version.

• Material updates to these guidelines will be communicated by email and platform notification at least 14 days before taking effect.
• Continued listing on Auxilot after the effective date of any update constitutes acceptance of the revised guidelines.
• The current version of these guidelines is always available at auxilot.com/seller-guidelines.
• Questions about policy interpretation should be directed to seller-support@auxilot.com before listing, not after a dispute arises.